Sector
Credit Collections

Gender
Male

Date of Birth
03-01-1983

Visa Type
Visit Visa

Visa Expiry Date
30-12-2020

Sponsor Visa Expiry Date
31-12-2020

Experience
12 Years

Skills
Team Handling, Supervising, Training, Shrinkage Management, Attrition Management, Performance Management

Work Experience
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Working with other supervisors and management team members to support agents and maximize customer satisfaction. • Monitor processing of invoices. • Ensure timely collection of payments. • Conduct credit checks • Negotiate with clients in non-payment cases • Prepare monthly, quarterly, annual and ad-hoc forecasting reports • Organize records of invoices, bills and deposits • Ensure high-quality invoicing and collection procedures that comply with the law. • Support Accounts Receivable Team Member of on a daily basis and train new team members

Description
Extensive experience in managing the B2B AR Collections/Customer Service/Training/Credit & Reporting. Team encompassing follow up for payments. Proven ability of reducing daily outstanding by substantial amounts gathered exposure in ensuring proper guid